Decision Management Solutions Review

We use this software to manage all our customer service activities from ticketing requests through resolution of issues by agents who are assigned them via an automated process that uses triggers as well as manual intervention when needed for complex cases or exceptions (e.g., time outs). The system provides excellent functionality at every level enabling us achieve very high levels performance with efficiency across many different areas/segments within DMSO including support center…

I like that it is easy to use for our organization as we are not very tech savvy so this has been great! It's also free which makes us feel more comfortable with purchasing software from an outside vendor versus one of ours internally making changes or adding features ourselves would be costly (time/money). We have used other programs but they were too complicated compared what was needed at my current job - simple yes? This program does exactly just enough without being overwhelming when you…

The ability to create my own custom templates for use with our product is one of things I like best about this solution as it allows me flexibility without having to rely solely upon someone else's template library! We have been able solve some very complex problems that would otherwise be difficult or impossible if we had not used DM solutions' software development capability - which has allowed us more time focusing only where needed most! It does what its supposed too but sometimes you hit…