It's easy to use; it has great reporting features for all of our programs in one place! Nothing so far. I would like more flexibility when putting data into reports. You can't copy and paste values to multiple locations - this should be possible through some form of formula (i.e., drag/drop). Also, if an area doesn't show up as "complete" by itself, there needs to be functionality where you can add "other areas completed". We were solving many problems with one software system. Now we only wish they had offered some kind of free trial period.