I like that you can do live training sessions from anywhere with this product. It's also great if your office is too far away or closed during normal business hours to be able to conduct all of your trainings at once. The client support team could use some work sometimes as well, but it seems they are getting better every month. We have been using Samba Live since 2013 and we've never had any issues with their service so far. They were one of our first providers when we started doing remote learning/training.