I like everything about twingesociall, from their customer service team who are always willing ans eager for help when you need it or have questions! The fact that they support multiple platforms including Facebook Messenger makes this an easy choice in my opinion as well (you can even use them together!). There is nothing i dislike at all so far :) We're using these products along side of our main platform which helps us keep track & stay organized while having conversations across different channels/platforms - we were able get away without needing another product if needed by just tracking through one system instead but now its easier than ever before thanks @twinsocials!