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Russian Federation, Murfreesboro
1 Level
692 Review
29 Karma

Review on BooQool by Terry Reed

Revainrating 2 out of 5

A Review of BooQool's Online Store Expressing Dissatisfaction with the Brand

As someone who does a lot of online shopping for office supplies, I was delighted to test BooQool, a store that sells a wide variety of items that can be used for a variety of purposes, including in the office as well as in the classroom. On the other hand, my shopping experience with their internet store left me feeling let down. To begin, I felt the user interface of the website to be overly complex and full of unnecessary clutter. It was difficult to navigate the site and locate the things I was seeking, and the search feature did not always yield results that were pertinent to my query. In addition, the product descriptions were frequently lacking, which left me unclear about the capabilities and characteristics of the many options that I was contemplating purchasing. When I eventually got around to placing my order, I was dismayed to find that the products' quality did not live up to the standards I had set for them. The pens had a gritty texture, the paper was flimsy and easily tore, and the planners did not have the same level of sturdiness as they had represented. In addition, the selection of products was restricted when compared to the product offerings of other online sites that I've shopped at. Lastly, I would want to say that I was dissatisfied with the customer service I received in response to my issues. The customer care employees were courteous, but they were unable to provide a satisfactory resolution to the problems I was having. They did not present any answers or alternatives to the inferior products that I had been sent, and it appeared as though they had no interest in my issues. In conclusion, my experience shopping at BooQool's online store was not satisfying in any way. The business's crowded design, lack of detailed product descriptions, mediocre product quality, and unhelpful customer support were substantial downsides that overwhelmed any potential benefits that may have been gained from using the store. In the foreseeable future, I will not be making use of BooQool, and I would suggest that others look into many other choices.

Pros
  • Express shipping that always arrives on time.
Cons
  • Quality issues with the product.