Their customer support is excellent! They are always willing to listen, even when you have an idea that they think might be crazy (but it usually turns out great).
I've never had any issues with their work or production team - everything has been perfect so far. We hired them for shooting some promotional videos of our office space/work area as well as interviews we needed done at the same time. The project was very flexible since most companies only do one thing these days but MVC did both perfectly without issue.