The ability to create your own incident scenarios and to manage them. The ability to have all the information you need at your fingertips. The ability to share the information with other stakeholders. The ability to have a secure and private workspace. I wish there were more templates available. The product is very robust and is able to handle many different types of incidents. I would like to have a more robust reporting system but it is a great tool. I am solving issues that I did not know I was having.