I like that they are very thorough in their research of my business needs as well as our target audience. While there is nothing really bad about this product it's not something we've experienced either yet at least! The customer service has been great so far too! If you're looking for an excellent graphic designer to help with your branding or rebranding then look no further than standing by co. They have done work for us over the last couple years and always exceed expectations!! My experience with standing by has been to create an identity for my clients that not only fits their brand but creates something they really love as well! The team is always eager & willing tp help you out in any way possible!! It's hard when your project manager isn't available or doesn’t respond quickly enough so I hope this helps others who may be facing these same challenges :) Great communication from start of process thru end.