They are willing to do anything for you as long as it helps them make more money! I have been dealing exclusively w/ this team since last September & am super satisfied w/ everything they've done (even when things didn't go perfectly).
The support staff is AMAZINGLY helpful -- if there's any problem or concern at all in my mind about their service they're quick to respond even after hours of asking questions via email over 3-4 days waiting time etc., so we get immediate attention from both our rep AND his manager who handles customer complaints - which is priceless knowing how busy these guys can be during peak times such as Black Friday!! We had no idea what was happening behind closed doors regarding rankings until one day shortly before Christmas where suddenly we were unranked everywhere except Google Shopping + Amazon due to some algorithmic change by.