I like that it is easy for our customers who are not necessarily technical people at all - they can use this service from anywhere with an internet connection! This was great when we were looking into expanding internationally out reach capabilities beyond what some other providers could offer us. The customer support team has been amazing!! They have always responded quickly and provided excellent solutions or recommendations if something wasn't quite working properly/easy enough etc.. We haven’t really encountered any issues yet so far though :) It would be nice maybe having more options regarding plans than just paying one flat rate monthly fee instead perhaps offering different rates per month?