Desk phones aren't what they used to be. This phone says AT&T, but the quality is terrible. It should hang on the wall but falls off as there is nothing in the mount to hold it, there is a tongue that needs to be pulled out to the desired length to hold the phone in the mount. But the tab is really close to breaking so you have to be careful. If for some reason you can force the phone to stay in the cradle, you better check your line because your phone line will be busy. The phone doesn't really freeze. I've never seen such a bad build with a Fortune 500 name written on it. Don't be so quick to send it back, I only have a box for low quality items. This phone only works when it's in my hands in a tilted position. I would like to keep my landline for emergencies but it takes 10-20 minutes before I get a dial tone and can make calls so I would not recommend this product.
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