Why don't you disclose that they are not covered by the guarantee because they are not certified for use in 2022? Is the promise still valid, and how do you plan to address the problem? The problem has been fixed, the headphones have been returned, and the money has been refunded. A problem with delivery, they said. It aches to wear them for long periods of time, but they perform their job and don't raise any red flags (albeit the front of the case is little damaged, but they did come in packaging). The music is pleasant to listen to and the call quality is superb. Have drawbacks: I initially didn't think wearing them harmed. I tried them on first to make sure, however after about half an hour the discomfort sets in. Millimeter adjustments are useless once they are properly attached. I called customer care to see if I could obtain replacement overlays (I had read that they fixed the problem; I use little ones, but they don't fit and are too hard), but they identified the headphones as being from the United Arab Emirates and stating that they were not certified in 2022.
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