I like that they are very organized, have great communication skills (both written as well oral), know how to conduct interviews with ease even when you're not familiar w/the subject matter at hand! They also listen intently during our sessions so we can get all of their questions answered quickly & efficiently - no wasted time or energy for either party involved here!! We've been working together since mid 2017 but it's only now starting come into fruition because this has taken longer than expected due t his COVID situation which makes everything more difficult then usual.
The biggest thing i dislike about them? Their pricing structure seems high compared other companies out there who provide similar services such us oursight etc., however if your looking specifically around UI /UX needs within an organization where budgeting isn't always easy these guys will be able help find ways through creative solutions without breaking bank accounts too much. !