I like how easy it was to set up, use, and customize my account with all of our hotels in one place! It's very customizable so we can make changes as needed without having to contact support each time. Sometimes there are issues with the app not loading or being slow but they have been working hard at fixing these problems. We use this software for many different things including booking rooms/check-ins, managing reservations, accounting, payroll, etc. This allows us to do all of those tasks from any computer anywhere in the world.