Recently, I had an unpleasant encounter with the PARLAIM web shop. My order was over a week late, despite the company's assurances that it would arrive on time. When I called to find out what was taking so long, I was faced with poor comments and lengthy hold times from customer support. The labeling and indexing supplies I received also did not appear to be of high quality in comparison to what I had anticipated. Overall, I would not recommend purchasing at PARLAIM because of the poor quality of their customer support and the slowness of their deliveries.