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780 Review
52 Karma

Review on firmCHANNEL by Josh Reynolds

Revainrating 4 out of 5

The best remote support software - hands down

I love that the system works perfectly with my existing hardware, and allows me to setup exactly what I need in less time than other companies we've used in the past. Our clients are very happy as well! It is sometimes hard to get someone who knows how to use it when we do business remotely. We have also had issues getting our video screens back up after they crash. A good product for sure, but if there were more training options available then I think things would be even better. Having an easy to use system has really helped us out a lot since we're not tech savvy at all.

img 1 attached to firmCHANNEL review by Josh Reynolds



Pros
  • Easy access
  • High quality equipment
  • Great support staff/team behind this service (and others)
Cons
  • Some initial confusion over where everything goes
  • The lackluster user interface
  • No way yet found so far into automating some basic tasks