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firmCHANNEL Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Marketing, Digital Signage

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Description of firmCHANNEL

The firmCHANNEL platform brings together key technologies so you can effectively manage your digital signage network.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

FirmChannel provides exceptional services

We use FRC to display our ads for customers, we have been very pleased with the quality of their service thus far. They are easy to work with, they respond quickly when there is an issue that arises, and they provide excellent customer support. I would like to see them offer more ad formats (like video) as well as additional content channels such as links or images. My only concern at this time has nothing to do w/frc but rather with how long it takes for my account manager to get back to me…

Pros
  • Great Customer Service
  • Very reliable system; if something goes awry your Account Manager really sticks upforyou.
  • Lots o' options no need too worry what happens next :)
  • Fast turnaround times especially helpful during holiday season
Cons
  • Minor Issues

Revainrating 4 out of 5

The best remote support software - hands down

I love that the system works perfectly with my existing hardware, and allows me to setup exactly what I need in less time than other companies we've used in the past. Our clients are very happy as well! It is sometimes hard to get someone who knows how to use it when we do business remotely. We have also had issues getting our video screens back up after they crash. A good product for sure, but if there were more training options available then I think things would be even better. Having an…

Pros
  • Easy access
  • High quality equipment
  • Great support staff/team behind this service (and others)
Cons
  • Some initial confusion over where everything goes
  • The lackluster user interface
  • No way yet found so far into automating some basic tasks