Well, at first glance I assumed that the backpack was used. It looked flat and boring. No smell of new skin, no looks. I opened it to find non-FRYE literature irrelevant to the case. Looks like it was left over from a previous customer. Further inspection revealed a missing rivet on the left side of the bag. I'm not really complaining but I was very disappointed that I spent over $450 on a product that was returned damaged by a previous customer without a Revain check. I intend to buy a second bag and hopefully have better results and a different review. By the way, the only indication that it's a FRYE product is a small embroidered logo inside the backpack. I am extremely disappointed
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