For 13 months, which is one month after the warranty, this product worked like a good pepper before it failed completely. It's supposed to come with a lifetime guarantee, so now I can see exactly what that means when I contact the company. When I contacted the company I was pleasantly pleased to learn that they would replace the device. Needless to say I was incredibly happy at that moment, I received the new block very quickly and am now completely satisfied. The chopper is a great device and I hope to use it for many years to come.
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