The customer service is fantastic! Their support team responds quickly to any issues we have had with our website or domain names that are hosted there (over 20 years now!). There were some time lapses between responses but they did fix them promptly afterwards so no big deal for us since it's been taken care of already anyway and was not even an issue in-theory when this started happening back then :). We haven't noticed anything negative thus far - great price/reliable performance etc. I like how friendly their staff has always seemed towards my own inquiries as well which makes you feel more connected than just another account owner where everything seems formal sometimes lol :) Great value considering its reliability too. Just be sure if your looking at using one host provider only because others may try selling "cheaper" services by having lower prices per month compared to tagads offerings though these might seem cheap initially until something goes wrong later down the line.