Customer service, as well as support when needed are excellent. You can have confidence in them to be true believers of what your business needs. Nothing at this time. I do not dislike any specific part about pet shop pro software. If you're looking into some sort of web-based software program, it's hard to go wrong with Pet Shop Pro. We use it a lot for our online store - we sell pet supplies. It helps us keep track of orders and provide an easy interface between people who want something they've seen or purchased online and ourselves - so we know if they liked it or weren't satisfied. This also allows customers to communicate directly through the website rather than getting emails from different departments within the organization.