Review on NETGEAR Nighthawk RS400 Router: AC2300 Wireless Speed, 2000 sq ft Coverage, 35 Devices, 4 x 1G Ethernet, 2 USB Ports, 3 Years Armor Security by Jermaine Chowdhury

I have been using Netgear products for a while and when it came time to change my router I decided to buy this RS400. What a mistake and what a disappointment! 1. I received an email from Netgear asking me to update the FW to the latest version.2. Since the app remote is disabled (safety first!), I did everything "manually" - for example I downloaded a new firmware, unzipped it and tried to install it via my browser3. no luck, i still have the old revision 4. chat with support. They told me to reboot the router within 15 seconds (wasn't mentioned in UM).5. OK, I held the reset for 20 seconds6. the router is back with the old FW7. chat again. same reset when power off up8. same result9 A tech support call waited 20 minutes - my router requires a special group10. Waited 25 minutes for this technical team on the phone and still no reply! What has become of Netgear! such a shame! Update FINALLY: after almost four hours the problem is solved! I was lucky enough to contact Rich. It is located in the Philippines. This is the best Netgear tech support person I have ever spoken to! Thank you Rick! I don't know what I will do if there is another problem with the router! 4 hours to fix it? Anyway thanks Rich! Yesterday my Roku stopped communicating with the router at 2.4MHz and also with my iPhone 7. I had to switch to the *-5G WiFi band! and Netgear as a company doesn't care after my 90 days. not what they have for 90 days