This is a great product. It has a slight clove smell, but it's not unpleasant and I'd rather have that than any chemical smell. It softens my cuticles almost instantly, and it lasts for a few days (and I bathe my hands in water a lot, so it may have a longer-lasting effect for other people). But customer service can also be an important part of the buying experience, so I thought I'd add my own. This product came quickly with a few extra discount coupons (fifteen bucks, don't sneeze). So a few weeks later when I had some free time I went to their website to see what else they had to offer. There is quite a range of products out there, but being unfamiliar with them I was happy to see that they offer samples at a rock-bottom price. I ordered several of these to try with my coupon. When I placed the order I received the now familiar instant confirmation email, but this was followed up by a personal email maybe an hour later saying they had just shipped my products! The goods arrived within a day or two. In addition I received another email saying that they had noticed that I had ordered samples and that they might like the link to a chart showing how and when to use different creams etc. Very happy and impressed with Queen Bee! Keep it up! (You did not ask me to write this review and the coupon was not conditional on writing a review.)
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