The best thing about this software is it has very good integration with almost all kind of services including CRM, email marketing etc which makes the implementation process easy to handle. It's also one stop shop solution for business needs such as project management, customer support, ticketing system & more. I dislike nothing much but if you are planning to buy this then i think go ahead because there will be no issues after using this product. You can manage your communication better by tracking different tasks in single place. This helps us keep track and communicate regarding projects.