The ease of using the system was one thing that I liked the most. Everything was very user friendly and it had everything you could possibly need. The support team was also great at helping me out when I needed assistance. I would have liked if there were a few more features available for the system. I think they should consider adding more features in the future. We are using this product as a means to keep track of our customers and their accounts. This allows us to see what services we have performed and how many we have billed.