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A Work of Substance Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Marketing Services, Branding Agencies

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Description of A Work of Substance

Substance is a multi-disciplinary branding and design agency. We are strategically driven, creativity-obsessed and above all, stimulated by what we do.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Exceptional Marketing Company: A Work of Substance

I like that they have an open door policy to their clients as well as understanding our needs when it comes time for them to create something new or improve upon existing services. Their team has been very supportive in helping us grow through out relationship with them over many years now. The only downside would be if you need constant attention from your account manager because there aren't enough staff members at this type level within substance's organization to give everyone…

Pros
  • They take their time with projects while also giving you the opportunity to communicate your concerns early on in the process
Cons
  • I wish substance had a staff member on hand in New York, NY but the one I've always been most connected to has been a long distance call

Revainrating 4 out of 5

Incredibly professional, kind & collaborative

They're an incredibly talented team with great ideas - they can turn your vision into reality! And I love that their work ethic extends beyond just creating beautiful things for you to use too; it's about giving back as well (with projects like this). Working together has been both fruitful in terms of new business opportunities but also challenging when trying figure out who does which part or task best :) For me personally working alongside them was very rewarding because not only did my…

Pros
  • Also the project is very well thought out and comes with a full set of instructions
Cons
  • Because the quality of work is so good it has been hard to think of how to improve

Revainrating 5 out of 5

A WOS is always great when working with them!

They were very professional in their work and always made sure to listen to my ideas before coming up with something new or different for me. I was able to trust them as they have been doing this since I started working with them 7 years ago! There's nothing that I disliked about A WOS at all. The only thing I would say there could be improvement is more communication between clients (especially when you're first starting out). Great people who really care about your business and want to make…

Pros
  • Their customer service, willingness & abilityto communicate clearly throughout any project we had worked together upon especially during our early days where things weren't quite clear yet.
  • Always going above an beyond what needs done
  • Very responsive team members ready/willing whenever needed
Cons
  • Some cons