I really like that this tool allows us to connect with our customers through multiple channels, including social media (Facebook Messenger chatbot), SMS text message service or email campaigns in order for them have an excellent experience while visiting their website! Also it's one of my favourite tools because its user friendly - you don't need any training nor technical skill; all what we've got was knowledge about how they work as well customer support available 24/7 via phone call ifβ¦