The customer service has been outstanding from day one! They have made it super easy to get up-to speed quickly when we only had 30 tickets in our system at first launch of this product - they've added more than 200 since then!! I'd like some better customization options for my team's dashboard (like being able to customize colors or fonts).
If you're looking into an all inclusive solution without having too many bells & whistles initially just go ahead w/Agility asap because their supportβ¦
Pros
All included, no additional subscriptions required
Easy setup by non tech savvy admins with great training resources provided