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AheevaCCS Review

1

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of AheevaCCS

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

Reviews

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Type of review

Revainrating 5 out of 5

Very beneficial for Call Center operations

Easy integration with our system, very flexible reporting capabilities, easy call routing through out office locations as well as internal agents/customer service reps. The ability to create custom rules within each location also makes it easier when training new employees or transferring from one department into another at my current employer. I have not found anything so far which has annoyed me about this software but there are some minor issues here and there such as having to re-enter…

Pros
  • Very helpful support staff available both via email chat online etc.