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Hesk Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of Hesk

Hesk is a helpdesk, and customer support. It has features like centralized support system where you can organize, prioritize and track ticket category, ticket urgency and current status.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great way record and organize employee info

I love that it has all of our customers in one place so we know who to look for when there are questions or issues with any particular member of staff. This also helps us keep up-to date with what's going on at each location as well. The ticketing feature lets me make sure everyone knows how their tickets have been resolved. There isn't anything really bad about this software but if there was something specific i would probably say it! We use this software to keep records regarding employees…

Pros
  • Allows you great freedom within your own workflows,
Cons
  • It is hard to say

Revainrating 5 out of 5

Very good ticket management system: Hesk

The best thing about this software is that it's easy to use and understand. You don't need any technical knowledge or expertise. I am able to resolve my issues with ease. It's very user friendly and easy to use. I have no complaints at all. I would highly recommend this software for anyone who needs help desk software. There are many other softwares out there but this one is by far the easiest to use. We solved our problems of keeping track of tickets, creating new tickets and also tracking the

Pros
  • Easy way you can create an account from anywhere without having access internet connection (like when your phone connected).Easy interfaceYou get quick responses whenever neededIt tracks how long each ticket has been open so if something takes longer than expectedit will show up as suchI like being reminded what steps i've completed already
Cons
  • Secret

Revainrating 5 out of 5

Great way record and organize employee info

I love that it has all of our customers in one place so we know who to look for when there are questions or issues with any particular member of staff. This also helps us keep up-to date with what's going on at each location as well. The ticketing feature lets me make sure everyone knows how their tickets have been resolved. There isn't anything really bad about this software but if there was something specific i would probably say it! We use this software to keep records regarding employees…

Pros
  • Allows you great freedom within your own workflows,
Cons
  • It is hard to say

Revainrating 5 out of 5

Very good ticket management system: Hesk

The best thing about this software is that it's easy to use and understand. You don't need any technical knowledge or expertise. I am able to resolve my issues with ease. It's very user friendly and easy to use. I have no complaints at all. I would highly recommend this software for anyone who needs help desk software. There are many other softwares out there but this one is by far the easiest to use. We solved our problems of keeping track of tickets, creating new tickets and also tracking the

Pros
  • Easy way you can create an account from anywhere without having access internet connection (like when your phone connected).Easy interfaceYou get quick responses whenever neededIt tracks how long each ticket has been open so if something takes longer than expectedit will show up as suchI like being reminded what steps i've completed already
Cons
  • Secret