1 Level
796 Review
50 Karma
Review on Hesk by Josh Jeffries
Very good ticket management system: Hesk
The best thing about this software is that it's easy to use and understand. You don't need any technical knowledge or expertise. I am able to resolve my issues with ease. It's very user friendly and easy to use. I have no complaints at all. I would highly recommend this software for anyone who needs help desk software. There are many other softwares out there but this one is by far the easiest to use. We solved our problems of keeping track of tickets, creating new tickets and also tracking the progress of tickets. This was a great solution because we were able to keep track of everything in one place.
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Pros
- Easy way you can create an account from anywhere without having access internet connection (like when your phone connected).Easy interfaceYou get quick responses whenever neededIt tracks how long each ticket has been open so if something takes longer than expectedit will show up as suchI like being reminded what steps i've completed already
Cons
- Secret
