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Airline Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Airline

Customer service centre automation with Google AI and Twilio. Tailored for your business needs. - Be swifter, smarter and leaner. Help your customers self-serve, your agents focus on value and give your analysts the control they need.

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Type of review

Revainrating 4 out of 5

Great tool with little room left open

The best part of the Airline app, is that once you have set up your rules you can forget about them. All information can be seen on the same screen, and all actions taken are reported immediately.The app is easy to use and the dashboard gives you the overview of all tasks you have and the status of them. There is no way to get a notification when a new task appears in the queue. If I want to know when a new task comes in (to do), I have to check the dashboard regularly.The main reason we use…

Pros
  • Great visual design
  • Easy navigation between screens.
  • Simple interface; great toolkit available via web based configuration console
  • Support team very helpful with problems/ issues
Cons
  • Missing ability send alerts by email