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American Century Investments Review

3

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Average

Revainrating 3.5 out of 5  
Rating 
3.7
Business Services Providers, Business Finance

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Description of American Century Investments

Every day you invest in making the world a better place for yourself, your family and your community. Individually, you make a meaningful difference. Together we can become a powerful force for good.

Reviews

Global ratings 3
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  • 4
    2
  • 3
    1
  • 2
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  • 1
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Type of review

Revainrating 3 out of 5

American Century Investments is a mutual fund company based out of California.

We had a problem getting a contract signed because we had used American Century Investments as our investment advisor and we weren't getting any feedback from them. They didn't even respond to us until after we contacted them directly. We would have never known about this if we hadn't called them. The guy who answered the phone was rude and unhelpful and hung up on us. It took two calls to get him to speak to us again. He promised us he'd call us back and he never did. If we hadn't called them,

Pros
  • It made it easy to track the progress of the work and gave me an accurate time estimate.
  • I liked how the person answering the questions was very helpful and kept me engaged through the entire interview process.
  • I liked how easy it was to share my notes and results through text messaging and email.
Cons
  • The website could be better designed to make it easier to navigate through the system.
  • The text messages were not returned promptly or in a timely manner.
  • I was charged extra for each step I completed.

Revainrating 4 out of 5

American Century Investments has been providing financial services to individuals and families since 1955.

American Century Investments has provided us with the best investment advice since the 1950s. They have been investing for us since 2005 and it's the best thing we could have ever done for ourselves. Not only does AICI get us higher returns and lower fees, but they help guide us through a complicated decision process that seems overwhelming when looking at all the options available to us. Their knowledge and expertise is unparalleled, and their personalized approach to each investor is the…

Pros
  • We've been doing business with them for years, so they already know our history and financial situation
  • They do customized financial planning for investors who want a plan that will be effective
Cons
  • There are times when their plan changes because they learn new things about us
  • Sometimes we think that they change our plans too much
  • It takes a while to build trust between us

Revainrating 4 out of 5

I am very pleased to hear that you are satisfied with our services.

Thank you so much for having us on board! It was great meeting with you and hearing about your company. Our account has received exceptional service over the last 2 years and we have worked closely with several teams within your organization including Customer Care, Marketing, Product Management, and Legal to ensure that our needs are met and your customers' needs are met. We appreciate the high level of professionalism and dedication demonstrated by everyone involved in servicing our business…

Pros
  • There’s also plenty of room for growth for this type of tool because there aren’t any competitors on the market yet.
  • This tool gives a great deal of flexibility when it comes to creating financial models that work for any given industry.
Cons
  • The UI isn’t the most polished out there.