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Aqueity, Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Aqueity, Inc.

Aqueity is a Chicago IT consulting firm that specializes in providing a full spectrum of managed services ranging from end-user support to robust information systems design and integration. We are primarily focused on the small to medium business market place.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Very knowledgeable and professional firm to partner up

The amount I have learned about our own organization as well how we can improve it with better processes was great! They were able help us implement new technology for reporting purposes which has made things much easier not only internally but also externally too (customers). Nothing really came out negatively so far aside form some minor hiccups here or there such as scheduling conflicts etc.. It's been an overall very positive experience working together since day one especially when you…

Pros
  • The amount of knowledge they have in their field as well as the quality of services they provide
Cons
  • Nothing really comes to mind that I dislike about the experience for the most part!

Revainrating 5 out of 5

Excellent customer Service, Professional Support

The ability for me personally as an employee with limited training within technology issues was invaluable by having my own "help ticket". Not enough employees during off hours available through chat or voice communication when necessary at times could be improved but overall good service provided! Nothing really I dislike other than would love more availability around after dark evenings due night shift time differences however they tried to accommodate our work schedule changes if no answer…

Pros
  • Ability To Work From Home
  • Professionalism Of Staff Members
  • Quick Response Time & Knowledgeable People In Help Desk Department
  • Very Flexible Payroll Processes
  • Promptly RespondsTo Queries And ObligationsPrompts Us When Needed For Input Or Output
Cons
  • Nothing

Revainrating 5 out of 5

Excellent Customer Service- Great Communication

They were very helpful during our transition into new software. Their expertise helped us get through all options for migration/integration. The project management approach was also outstanding - we never felt they weren't doing everything possible to make sure things moved along smoothly and quickly throughout this process (which could be stressful when you have so much at stake!). Nothing really came out negatively but if I had any questions or wanted something done differently their team…

Pros
  • Easy access via phone calls / e mail from staff members who are familiar working in IT environment; great understanding by employees about how systems work together between departments across different locations..and most importantly quick response times whenever there has ever seemed problematic situation needing resolution
Cons
  • Nothing here