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ArmorVox for Genesys: Omni Channel Voice Biometric Engine Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Marketplace Apps

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Description of ArmorVox for Genesys: Omni Channel Voice Biometric Engine

ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, chat, contact centre, IVR and other digital channels.

Reviews

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Type of review

Revainrating 5 out of 5

A great tool for managing your prospect contacts in Japan

I like how easy it was to set up this system as well as integrating into our existing CRM tool (Salesforce). There are some slight glitches here or there but nothing that can't be resolved easily by contacting support team at armorvox directly - they're responsive! At least one of their engineers/support staff speaks Japanese so communication isn;t an issue when speaking via telephone call from Japan where we have customers who speak very little English. We were able solve any problems quickly…

Pros
  • Ease of use
  • High quality voice recognition technology with good integration capabilities in many different areas such medical, business banking etc.
  • Ability integrate seamlessly between various systems used within businesses including SalesForce software
Cons
  • Almost everything is ok