We have been using this software for our customer support team, it has helped us in solving many issues related to chatbots. It has helped us in building robust bots which can handle any type of queries from customers. The price is also not that high. I would say this is the best AI tool available in market.
There are no downsides at all. If you want to build robust chatbots or if you want to integrate with other platforms like Twilio then definitely go for it. We use this to solve manyβ¦