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AzureDesk Review

4

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Help Desk

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Description of AzureDesk

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great for anyone who needs team management

It allows me as the IT admin or support person to see everything a client sees, it also keeps track of when tickets are opened/closed by users so we know how busy they have been, which helps us gauge our workloads etc. I like this because there's nothing better than knowing what you're working through currently! Some people may find it overwhelming but overall its good if you need something easy to use once set up properly. Its great having one place where everyone knows whats going on - from…

Pros
  • Customer service
  • Great at keeping tabs for customers' questions in progress
  • Informative dashboard with real time stats.
  • Easy user interface; even an idiot could figure out quickly
Cons
  • Some problems

Revainrating 5 out of 5

Good alternative solution when using ManageEngine ServiceDesk Plus

I like how easy it is to create tickets, assign them to agents and track their status. There are some features that seem to have been left out or not fully developed. For example, there's no way to search by agent name for open tickets. It would be nice if you could see ticket history by agent instead of having to do it one ticket at a time. Also, there's nothing that stands out as being particularly useful. It's a good system, but there are other more feature rich products out there. It has…

Pros
  • The ease in which we can report issues through email notifications when they occur within our environment makes this product very helpful! We also love using Microsoft Teams with its integration into TFS Service Management portal where all team members will receive instant updates from changes occurring across environments without ever needing an alert sent directly via e mail message notification
Cons
  • Some difficulties

Revainrating 5 out of 5

Great for anyone who needs team management

It allows me as the IT admin or support person to see everything a client sees, it also keeps track of when tickets are opened/closed by users so we know how busy they have been, which helps us gauge our workloads etc. I like this because there's nothing better than knowing what you're working through currently! Some people may find it overwhelming but overall its good if you need something easy to use once set up properly. Its great having one place where everyone knows whats going on - from…

Pros
  • Customer service
  • Great at keeping tabs for customers' questions in progress
  • Informative dashboard with real time stats.
  • Easy user interface; even an idiot could figure out quickly
Cons
  • Some problems

Revainrating 5 out of 5

Good alternative solution when using ManageEngine ServiceDesk Plus

I like how easy it is to create tickets, assign them to agents and track their status. There are some features that seem to have been left out or not fully developed. For example, there's no way to search by agent name for open tickets. It would be nice if you could see ticket history by agent instead of having to do it one ticket at a time. Also, there's nothing that stands out as being particularly useful. It's a good system, but there are other more feature rich products out there. It has…

Pros
  • The ease in which we can report issues through email notifications when they occur within our environment makes this product very helpful! We also love using Microsoft Teams with its integration into TFS Service Management portal where all team members will receive instant updates from changes occurring across environments without ever needing an alert sent directly via e mail message notification
Cons
  • Some difficulties