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Bell Techlogix Service Desk Outsourcing Review

1

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
IT Infrastructure, Managed Workplace Services (MWS)

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Description of Bell Techlogix Service Desk Outsourcing

Bell Techlogix innovatively engineered an automated service desk offering that offers solutions for every IT Service Management and Support need.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Great tool for customer support and service

The best part is it's ability to easily integrate with other tools such as Zendesk, Slack etc.. It can also be integrated into third party applications like Jira or Asana so you don't have add more software in your environment! Also very easy management of tickets from mobile devices including iOS/Android apps which was not possible before this product came out (as far I know). There are some features missing but they will come soon hopefully!! We used them mainly by integrating their…

Pros
  • Easy installation
  • Good customer support team available 24 hours for all questions even after business hour.
  • Ability connect multiple channels through one portal without much effort needed.
  • Excellent native app experience
  • Very flexible API
  • Supports multi language options
  • Cloud hosting option included along side private cloud