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Bonsai Media Group Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Professional Services, Creative Services

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Description of Bonsai Media Group

Bonsai Media Group is a group of designers, developers and marketing ninjas based in Seattle, WA.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great Partner For An Agency: Bonsai Media Group

I love that they are very responsive to my needs as an agency partner. They are always willing to help with any questions or concerns we may have! The support team goes above and beyond what you might expect from your typical software vendor. There's not much I dislike about their product - it works great for us! We use them primarily for our online store but also utilize some of their other products like their blog platform (which has been really helpful). Their customer service team helps me…

Pros
  • Easy interface; intuitive design processEasy set upGreat client servicesStrong CMS systemDedicated account managerHelpful tech reps who know how everything runsCustomer feedback portal is amazing
Cons
  • Not enough customization options available.
  • Some issues related specifically within Wordpress

Revainrating 5 out of 5

Wonderful collaboration experience between client and vendor

The team at bmg has been great to work with over multiple projects we've worked together for years now! Great communication skills- very easy going people who are passionate about their craft!! They're also really good listeners which makes collaborating so much easier because they can pick up your ideas immediately without having you explain them again or ask questions that have already be answered by someone else on staff :) I'm looking forward working more closely w/ this awesome design &…

Pros
  • Reliable, efficient communicators
  • Easygoing clients in general
  • Can provide recommendations from previous jobs where client was pleased enough; then there won't come an issue later down road trying find new vendor after first contact
Cons
  • Not bad

Revainrating 5 out of 5

Wonderful Platform & Customer Service

The team at BMG are extremely knowledgeable and always willing to help with any question or concern you may have! They also offer great customer service which we appreciate so much as they take their time to get back to us whenever we need them. I don't think there's anything that I dislike about using this platform. It has been a valuable tool for our business needs over the years since it was first launched. We've used all aspects of the software including but not limited to webinars…

Pros
  • Easy to use interface.
Cons
  • Zero