The most useful thing about this tool is that it allows you to organize all of your tasks in one place so they are easier to find when needed. I like how easy it was to set up since we were already using Google Apps for business accounts. It's also very intuitive once setup which made our team members comfortable with its use right away.
There isn't much dislike from me but I would say there could be more customizable options available if not provided by default. This is great software for anyβ¦