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Calero-MDSL Telecom Expense Management (TEM) Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
IT Management, Telecom Expense Management (TEM) Services

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Description of Calero-MDSL Telecom Expense Management (TEM)

The Calero-MDSL Telecom Expense Management (TEM) solution helps organizations manage fixed-line voice, data and wireless expenses on a single platform. This allows you to holistically simplify the management of your communication services with a focus on optimizing your service costs, centralizing your asset database for improved inventory management, enhancing services and vendor management, improving regulatory compliance, and ultimately helping you get more from your existing infrastructure.

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Type of review

Revainrating 4 out of 5

Great tool and great customer service

I like that this software can be used by other departments too! It is easy for employees who are not in telecom or IT department to use because it has an intuitive interface as well as having all info available at once. Customer Service needs improvement but they have been working hard to make improvements. We're able to track our phone usage more accurately than we could before using TMS from MDSL. There was no way to see monthly totals when viewing individual account reports until very…

Pros
  • Easy access
  • All information together, including data/billing history
  • Flexible report options customizable & specific types