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ccRobot Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of ccRobot

ccRobot is a complete turnkey solution used to automate conversational workflow processes and assist in the digital transformation journey. The platform is designed to enable the creation and customization of an AI and ML powered chatbot to fit the needs of any organization (industry independent). This will then be used to automate simple and repetitive workflows to drive operational efficiency and digital transformation by offloading lower-level tasks and increasing worker productivity. More specifically, ccRobot is easy to use as it is designed for business users and does not require a programmer. This means, anyone with sufficient subject matter knowledge can build, manage and deploy their own bot. Furthermore, with ccRobot's AI capabilities, it learns on-the-job through application of knowledge; the more its knowledgebase is exercised, the more the knowledgebase is enhanced. In addition, if ccRobot cannot answer a chat, it will dispatch the chat to a more capable live agent. Thus, leading to nimble and fail-safe operations. Because of this, potential risks are little to none as the knowledgebase can be modified within minutes and misunderstood chats can be escalated to a live agent for higher-level assistance. Additionally, leveraging ccRobot’s capabilities, businesses will be able to reap the rewards of digital transformation and automation. According to the 80/20 rule, 80% of the workload is derived from 20% of the most frequently asked questions. As a result, by implementing ccRobot, organizations can automate up to 80% of queries. Furthermore, ccRobot can be used to automate any workflow, internally or externally, with the necessary knowledgebase. By utilizing automation, corporations can get back to focusing on reaching their business goals. Lastly, ccRobot is supported by a team of highly experienced and capable developers who can provide assistance (professional IT services) throughout the bot implementation journey.

Reviews

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Type of review

Revainrating 5 out of 5

Great solution and fantastic support

We are using ccrobot for our customer service department. This allows us to have a live agent available at all times to answer questions, as well as providing a virtual assistant that can do much more than just take messages. It also gives us the ability to schedule agents, so we don't have to rely on someone showing up when they say they will. I dislike that you cannot use it with your own website or app. You must use their platform. Also, the system does not allow you to customize the way you

Pros
  • All required configuration settings were handled automatically by CC Robots team which saved lots offour timeand effortsof engineers workingon Bot development.It's great because C
Cons
  • All fine

Revainrating 5 out of 5

Very good experience both personally & professional

I have worked for this software since its inception, it's always been great working with them, they are very organized and customer focused people who care about their customers! They also listen well which makes things easier when you're trying figure out how something works or what features need improvement etc., We use CC Robot as our main tool during project development stage so we can build bots that communicate directly through Slack channels without using third party services like…

Pros
  • Support &amp Community is amazing , easy fast response times from support tickets in case one needs assistance ; )Easy creation workflows by just selecting prebuilt templates (for e2e testing)Integration capabilitiesFast deployment processBuiltin API integrationsNo coding requiredAllows me quickly test my code snippets locally before deploying live.Also helps us reduce costs significantly compared ot having