Centro enables sales and support teams to learn and react in Salesforce and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack conversations in Salesforce, automate creating and editing records in Slack, email and SMS automation, and more.
The ability for me to see all of my team's actions in one dashboard allows us (the marketing department) to make decisions faster as we can monitor what our partners are doing better than before! We've been using centroid since its launch so there has not really anything I dislike about it at this point - but if you have any questions feel free to contact their chat channel or ask someone else who works directly within that part of your organization. It is easy enough to use once set upβ¦
Pros
Abilityto track emails sent out too when rep sends them manually insteadof automatically through email software which sometimes gets missedout due lack fo visibility into those processes until much lateron.
We really enjoy that we can have one system for all of our customer service needs - it integrates seamlessly into other parts like lead management/quoting etc! I dislike having so many different accounts (I'm only an admin) but they're working hard at integrating everything together now which is great news!! The fact you've created "one-stop shop" software helps us manage multiple projects across various departments within NUS without needing extra staff or resources outside what's neededβ¦
Pros
Easy integration
Very user friendly interface & navigation between tabs, screens
Support available through email when necessary if more immediate response isn't possible.
Updates are frequent enough where bugs donβt linger too long