I like the fact that the platform is scalable, so I can easily add my own features to it. I also like the fact that I can easily create campaigns and track results. I think the customer service could be improved. They are very helpful, but it's tough to get a hold of them when you are not in the office. I would recommend cMercury to anyone that has a need for a marketing automation platform.
I am solving the email marketing problem with cMercury. I can easily create campaigns and track results.