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Cognitive View Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of Cognitive View

Cognitive View monitors customer and employee communications and automates compliance, customer Experience, conduct Risk. Our call recording and speech analytics enables you to transcribe and analyse millions of calls to discover customer insights and improve contact centre performance. We support compliance automation for several regulations, including ASIC, FCA, MAS, MiFID, FINRA. Cognitive View has been recognized as part of the RegTech100 globally for 2021. We have one of the best and comprehensive control automation solution and we have been working with some of the leading regulated firms globally.

Reviews

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Type of review

Revainrating 5 out of 5

One of best Alternative ways - Text Alteration & Accessibility Tool

The software is easy for users with no technical experience at all! It's very good that it works in any browser so there are not limitations when using this tool from anywhere around the world or even if we do business only within our own country. Sometimes I have some problem getting started but they usually support me quickly solving my issues after contacting them via email/chat etc., however sometimes takes time (maybe due to their busy schedule) before responding back which can be…

Pros
  • Easy way through interface super simple
  • Good customer service response times, quick reply & action taken
  • maybe should add something along side audio description option
Cons
  • Empty