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ControlUp Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
IT Management, Digital Employee Experience (DEX) Management

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Description of ControlUp

ControlUp is an end-to-end Digital Experience Monitoring & Optimization platform that allows you to see the overall health status of your entire EUC environment, end-to-end, in real time, from any workspace and from any location.. It delivers rapid root cause analysis and remediation, as well as powerful historical views of complex IT infrastructure. ControlUp’s advanced alerts and automations trigger-and-alert system arms you with incredible power and flexibility to set up alerts and automated actions that will clean up temp directories, or expand disk size, log off idle users, and more, depending on your needs. ControlUp makes it easy to spot and solve your issues before your users’ productivity is hampered in any way.that are tailored for your organization's specific needs, so you’re able to target the exact failure states that are important to you. But ControlUp doesn’t just stop at alerting. ControlUp can take automated actions that will clean up temp directories, or expand disk size, log off idle users, and more, depending on your needs. ControlUp makes it easy to spot and solve your issues before your users’ productivity is hampered in any way. Designed with the Enterprise in mind, ControlUp lets you easily drill down to see detailed metrics for a particular aspect of your infrastructure, all the way down to the users’ session process level. ControlUp works for organizations of any size and to be used by any audience, from IT admin to help desk employee. Real-time data is at the core of our solution, but sometimes you need to see what’s happened in the past to be able to understand and effectively troubleshoot issues. ControlUp offers a one-click, three-day historical view for select metrics from its real-time dashboards. Our proactive monitoring application is cloud-based solution that uses continuous synthetic transaction testing to proactively alert you when the availability of your apps, desktops and network resources are impacted, no matter if these are virtual apps and desktops delivered through Citrix and VMware Horizon or if you want to monitor your network resources and web apps. From keeping systems running smoothly, keeping users happy and productive, and minimizing cost to the business, ControlUp can set you up for success.
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Type of review

Revainrating 4 out of 5

Control Up Is Great For Allowing Admin Access To View Desktops Even When Offline

The best thing about control up so far has been its ability for me as admin user being able view my users' desktop screens even if they are not logged into our system at all times! This feature alone makes it worth using because we can keep tabs with what's happening within certain workstations without having them log onto us remotely or physically be there - which would have made things quite difficult when dealing w/ remote employees who were out sick etc., but now I don't need worry since…

Pros
  • I like the ability to view the screens of users without them having to log into our system or have me be there physically which I can't do due to work and I don't have the ability to be there all the times
Cons
  • The ability to do some things would just be a little limited for my usage and there would be a little lag when multiple people were using

Revainrating 4 out of 5

Great tool that gives high visibility

The simplicity of setup, ease of use and low cost are all great things about control up. I am particularly impressed with how well it integrates with our existing ticketing system, so we can keep track of tickets as they come in, whether or not they're being monitored by Control Up, and so on. We've also been able to get some very useful insight into what's impacting our users most, which has helped us prioritize our fixes. I would like to be able to export data at intervals rather than just…

Pros
  • The dashboard is easy to read and understand, and the product is very intuitive
Cons
  • Some of the metrics are difficult to read, and there's a bit of a learning curve before you start to get the hang of it