I like how easy it was for me as an individual agent working in another state, without internet access at work or home! The only con about this service? You can easily go through all your email messages with out ever having too look back into them (unless you decide not have something archived). This helps reduce some workloads from both parties involved when communicating via emails instead if needing someone's live presence over social media sites/websites which could be very time consumingβ¦