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Dynamic Contact Center Manager-DCCM Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Dynamic Contact Center Manager-DCCM

DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these events. DCCM puts the controls in the hands of people responsible for managing customer experience and agent staffing. DCCM, with its powerful features like future date changes, snapshot/restore, and audit capabilities, enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimize the customer experience rather than trying to coordinate IT changes.

Reviews

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Type of review

Revainrating 4 out of 5

Dynamic Contact Manager Is Very User Friendly And Easily Customized

I like that it is easy for agents in general, but also helpful with management as well! It's very customizable so you can set up everything how ever you want!! The only thing i dislike about this software would be if there was more options available when setting things out or adding new features/customization items - which they are always working towards doing though. Great all around product from start to finish (from support team through implementation). We have been able solve issues we…

Pros
  • The software is very easy to set up and it's very customizable
Cons
  • I dislike that there are a very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very