Description of EvaluAgent
EvaluAgent is a QA and Performance Improvement platform that helps Quality Assurance teams increase coverage, unlock actionable insight and coach agents towards better conversations with your customers.
Used by Contact Centres from across the world, EvaluAgent is a reliable product that helps medium-sized businesses such as Made.com, Vitality Insurance, Ubisoft, MusicMagpie, and ECE Outsourcing improve the effectiveness of their QA programme.
Typically replacing spreadsheets or an incumbent tool, EvaluAgent's feature set includes everything you need to evaluate, coach and improve your agents from anywhere. Saving you time and money, EvaluAgent includes:
- 2-minute integrations with 50 helpdesks, call recording
and CRM platforms
- QA Workflow Automation
- Hierarchical reporting, root-cause analysis and
automated insights
- A dedicated One-to-Ones app
- Optional Speech and Text Analytics
- Integrated customer surveys and eLearning
As a result of this holistic approach to QA and Performance Management, many teams have seen a:
- 285% increase in QA productivity
- 4x reduction in Audit Time
- 45% improvement in Compliance-related line items
- 10% reduction in Average Handle Time
- 6% improvement in CSAT
Plus, significant increases in First Contact Resolution, Retention and Cross-Sells.
Interested in discovering how EvaluAgent can help you? Visit www.evaluagent.com to arrange a demo or request a free trial. We would love to help.
