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ExpressConnect Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Infrastructure, Monitoring Software

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Description of ExpressConnect

ExpressConnect® is an all-in-one platform where you can manage your data center maintenance. Simplify your service with automated alerts, account insights, ticketing integration and more.

Reviews

Global ratings 3
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    3
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  • 3
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  • 1
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Type of review

Revainrating 5 out of 5

Express Connect is an amazing software platform

The best thing about expressconnect was that it had everything we needed to run our business smoothly from one place! From billing issues/quotes through invoicing & payments there's nothing I disliked at this point in time but maybe if they could make some of their features better organized? It took me forever just trying figure out how things worked so when something went wrong or didn't work as expected (which happened quite often) figuring them back into my routine wasn’t easy for someone…

Pros
  • The best thing about ExpressConnect was that it had everything we needed to run our business smoothly from one place! From billing issues/quotes through invoicing & payments there's nothing I disliked at this point in time but maybe if they could make some of their features better organized? It took me forever just trying figure out how things worked so
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

Easy-to Use Remote Desktop Software That Supports Multiple Platforms

I like how easy it was to use this system in our office environment for both technical support staff as well as management team members of my organization. The customer interface could be improved by having better navigation tools such as drop down menus or links that lead directly from one feature/page to another so users don't have go back multiple times between pages when trying something new (such has adding devices). It's also helpful if we are troubleshooting network issues within…

Pros
  • Also compatible wih most major VPN client applications used widely worldwide
Cons
  • Nothing here

Revainrating 5 out of 5

Intuitive system with excellent support

The ease of use of this system was one of our main selling points. It's almost too easy to get up and running! I like that it has a lot of options for customization so we're able to tailor it exactly how we want. We also love that they have integrations with other systems such as Salesforce, Slack, and Zapier which makes things even easier. So far there isn't anything in particular that we dislike about the software or their support team. They are always willing to help us out when we need…

Pros
  • Fast setup
  • User friendly interface
  • Great Customer Success Manager/Helpdesk Team
Cons
  • Not bad